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You can place an order via telephone. Prepare the product code and call our information line: +48 509
009 008 (MON-FRI: 10:00 - 14:00).
To place an order, select a product, product size, and click "add to shopping cart". Then choose your
preferred shipping option. Click "Go to make an order" and choose your payment method. Fill in the
invoice details and delivery address. If the order has been placed successfully, you will receive a
2. Order status
If your order was placed before 8:00 between Monday and Friday, we will start processing it on the same
day. If your order was placed after 8:00 between Monday and Thursday, we will start processing it on the
next business day. Orders placed after 8:00 on Friday as well as on Saturday and Sunday will be
processed the following Monday. For orders larger than 1 product, the fulfillment time may be longer. If
your order has been dispatched for shipping, you can track the progress of your shipment.
Dispatch time is 1-2 business days. Shipping time depends on the country of shipment. We encourage you
to track the progress of your shipment on the
We offer shipping via DPD and DHL courier company.
The shipping costs depend on the selected payment method:
- for orders paid via Braintree: EUR 4.49, incl. VAT
Dispatch time is 1-2 business days. Shipping time depends on the country of shipment. You can track the
progress of your shipment using the provided
It is possible to track the progress of your shipment using an individual number provided in the order
shipping confirmation email. Enter the tracking number on the courier website to check the current
location of your parcel.
The available payment options are Braintree .
The order must be paid within 3 business days. During this time, your order is being assembled and has
the status "awaiting payment". If the order is not paid within 3 business day, it will be cancelled..
If your order has not been paid yet, you can change the payment method. To do so, contact us via email:
[email protected] or telephone: 509 009 008 (mon-fri: 10:00 - 14:00).
If you selected "payment card" or "bank transfer" as the payment method when placing your order but the
payment has not been completed, after 0,5 hour and after 24 hours you will receive an email reminder
a link allowing you to finalise the payment. By clicking the link, you will be able to pay the order. If
you created an account on distance.eu, you can pay your order via the Customer faqPanel. Log into your
account and select the "orders" tab. Click "order details" next to the respective order and go to
"repeat payment". The order must be paid within 3 days. After this time, the order will be automatically
5. Order cancellation
The order can be cancelled by the time its status is changed to "processing". It is not possible to
cancel the order after the parcel has been dispatched.
In order to cancel an order, contact our customer service center via telephone: +48 509 009 008
(MON-FRI: 10:00 - 14:00) or email: [email protected]
In order to return a product, print the contract withdrawal form:
online form. All purchased products can be returned
within 30 days. The full price is returned only for unused products. Fill in the form and send it
together with the purchased products to the address indicated in the form.
Send the returned products to the address specified in the contract withdrawal form:
ul. Stanisława Zwierzchowskiego 31 A
61-248 Poznań, Poland
Remember to enclose the contract withdrawal form
The return form can be found in the "returns, exchanges and claims" tab or under the following link:
You can return a product by sending it back at your own expense; you can use any shipping company. COD
(cash on delivery) parcels are not accepted.
You can check the current location of your parcel using the provided tracking number. We will send you
an email as soon as your return has been processed.
We will inform you about return acceptance via email.
You will receive the money back within 7 business days from the moment of return acceptance.
The money will be refunded using the same method as in the original purchase.
Unfortunately, it is not possible to exchange products. However, you can return a purchased product and
place a new order for the product of your choice. Remember that the new order must be paid. If your
product return has been accepted, you will get your money back.
All purchased products are subject to 24-month statutory warranty. The warranty does not cover damage
caused through the fault of the user due to non-adherence to maintenance instructions and defects caused
by improper storage, use of the product beyond the scope of its intended use, mechanical damage or
fortuitous events. Before sending the product to an independent expert for assessment, fill in this
download the form.
Then send the product to the address indicated in the form. You will be informed about the expert's
decision within 14 days from the moment of receipt of the claimed product. More information:
Send the product to the address specified in the claim form:
ul. Stanisława Zwierzchowskiego 31 A
61-248 Poznań, Poland
The claim form can be found in the "returns, exchanges and claims" tab. You can also download it from
here: download the
You can track the progress of your shipment using the provided tracking number.
You can find out about the status of your claim by calling +48 509 009 008 (MON-FRI: 10:00 - 14:00) or
sending an email to [email protected]
The independent expert will give their assessment within 14 days from the moment of receiving the claim.
If the independent expert decides that a refund is necessary, you will receive the money within 7
business days from receiving the notification about your claim status (claim accepted – refund). If you
did not provide your bank account number in the claim form, send it to us via email: [email protected]
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Find the "sign up" button on our main page. Enter your email address and subscribe. You will receive a