Returns, exchanges and claims

Returns

To exchange a product, return your purchase and then place a new order. You can find more information about returns in the following paragraph.

Returns

All purchased products can be returned within 30 days. The 30-day period starts with the delivery of the parcel by a courier. If the received product does not fulfill your expectations for any reason, you can return it. The full price is returned only for unused products. The return shipping cost is covered by the Buyer.
The store will return the money within 14 days from the receipt of the parcel. The money will be refunded using the same method as in the original purchase.
Remember that original packaging also makes up the value of a product – secure the parcel with film or paper.

To return the ordered product, complete the online form. You can also use it to check the status of your return.

To return, click:

Order return

When you complete the form, you need to send the product to the following address: Distance S.A. ul. Stanislawa Zwierzchowskiego 31A 61-249 Poznan, Poland. Please note that the return postage is paid by the customer.
When we receive the product, we will send you an e-mail with the status of your return. You will be refunded by the same method you used to pay for your order.

6 steps to return your product:
1. Complete the fields with “order number” and “email”. Click on “Next”.
2. Click on “Return”.
3. Select the order you want to return. Click on “Apply”.
4. Select the product you want to return.
5. “Choose the return method” you want to use to send the product back at your expense. Then continue.
6. You’re done! You will get a return number and an email confirming your return.

Claims

All purchased products are subject to 24-month statutory warranty. The claimed product is sent to an independent expert for assessment. The claim is reviewed within 14 days from the moment of receipt of the returned product. The warranty does not cover damage caused through the fault of the user due to non-adherence to maintenance instructions and defects caused by improper storage, use of the product beyond the scope of its intended use, mechanical damage or fortuitous events. To submit a claim, print the claim form provided below. Fill in your data and send the product back with the proof of purchase to the address specified in the claim form. The Consumer may use out-of-court methods for claim review and pursuing claims. To settle disputes regarding online purchases in an amicable manner, the Consumer can submit their claim, e.g. via the European online platform ODR, which is available at http://ec.europa.eu/consumers/odr/

Required forms

ONLINE RETURN FORM

CONTRACT WITHDRAWAL

FORM CLAIM FORM

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